National & regional groups
Multi-site bookings, regional oversight and centralised accounts, with local managers connected to one coordination team.
Discuss group staffingCare Circle for care providers
Your people.
Your locations.
One connected view.
Direct access to temporary staffing, with the visibility to manage it well.
From your first shift request to your final invoice, Care Circle connects experienced staff, ongoing compliance monitoring and digital administration around your service.
Explore the provider portalCare Circle · Provider workspace
Staffing overview
Your next shifts
Requested4
Confirmed3
Matching1
Registered NurseHC-OneExample nursing home · 20:00–08:00
Emma LewisConfirmed
Healthcare AssistantAnchorExample care home · 08:00–20:00
Daniel MensahConfirmed
Senior CarerSignatureExample care home · 14:00–22:00Awaiting allocationMatching- Home careHome Care Support WorkerHome care companyExample community team · 08:00–16:00
Maya PatelConfirmed
Site teams and head office. Connected by the same record.
Example bookings · fictional staff and allocations
Confidence before the shiftEvidence, checks and coordination
Technology connected to people.24/7 care coordination.
- Registered staff
- 4,000+
- Care coordination
- 24/7
- Every step connected
- One relationship
Across England and Scotland
People you can speak to
Bookings, compliance and billing
Some of the providers we have supported
Recognised names.
Relationships built on care.
Our experience includes HC-One, Anchor and other leading care groups, alongside many more large organisations and independent, stand-alone care providers. Every relationship receives attention to the people, routines and standards behind the service.
- HC-One
- Anchor (Anchor Hanover)
- Excelcare
- Stow Healthcare
- Signature
- Boutique Care Homes
- Hallmark Luxury Care Homes
- +And many moreLarge groups & independent providers
Staffing around the way you deliver care
One home. A national group.
Care delivered at home.
We welcome enquiries from residential, nursing and home care companies, with support shaped around each organisation’s working arrangements.
Independent care providers
Responsive support for stand-alone care and nursing homes, with continuity preferences and a direct relationship with our team.
Discuss cover for your serviceHome care companies
Temporary staff for domiciliary care, visiting rounds, companionship, one-to-one support and overnight care. Agree travel, continuity and local induction before allocation.
Discuss home care staffingYour provider portal
A clearer picture.
A more connected operation.
Manage your Care Circle temporary staffing through one coordinated service. Our established 20X booking software supports the digital workflow, with our recruitment, compliance and coordination teams behind it.
Existing account? Open the portal (opens in a new tab)01 / Plan & allocate
Know who is coming. Know what is covered.
Raise a requirement once, with the location, role, shift times and competencies your service needs. Follow the request through allocation and keep your managers informed when arrangements change.
- Single shifts, repeat requirements and block bookings
- Named worker and role visibility before the shift
- Continuity preferences shared with your coordinator
A clearer rota, with fewer calls to piece it together.
See it with our teamCare Circle · BookingsSample workspace
Staffing overview
Your next shifts
Requested4
Confirmed3
Matching1
- Registered NurseHC-OneExample nursing home · 20:00–08:00Emma LewisConfirmed
- Healthcare AssistantAnchorExample care home · 08:00–20:00Daniel MensahConfirmed
- Senior CarerSignatureExample care home · 14:00–22:00Awaiting allocationMatching
- Home careHome Care Support WorkerHome care companyExample community team · 08:00–16:00Maya PatelConfirmed
Site teams and head office. Connected by the same record.
Visibility through the booking
Follow the request, allocation, timesheet and invoice in one connected process.
Compliance stays in view
Review available evidence and involve our compliance team when more detail is needed.
Built around your organisation
Agree locations, access, approvals and billing to support your operating structure.
What we do for providers
One relationship covering workforce, compliance and administration
Temporary cover is rarely just a staffing problem. A single unfilled night shift creates rota pressure, safety questions, family communication and, weeks later, an invoice nobody can reconcile. Care Circle is organised around all of that, not only the moment a shift is filled.
Requests are taken by coordinators who understand care environments, matched against recorded role evidence, confirmed to the requesting manager and supported through the shift itself. Timesheet confirmation and invoicing then follow the same record, so operations and finance teams are looking at the same information.
Responsibilities stay clear
Workers on placement are directed and supervised by the receiving provider within its own service, care plans, policies and governance arrangements. Care Circle coordinates the booking, holds compliance evidence and manages communication and escalation around it. Care Circle does not guarantee fulfilment of every request.
Who we work with
Provider types and what each one usually needs
Different services need different things from a staffing partner. A nursing home covering a night shift, a home care branch arranging visiting rounds, a regional operations lead reviewing spend across twelve locations and a clinical lead authorising delegated tasks are all solving separate problems, and each is described below.
Care homes and nursing homes
Residential and nursing services that need dependable cover for planned rotas, annual leave, sickness, admissions activity and dependency changes. Care Circle works to the role, the unit and the responsibilities described by the registered manager, rather than sending whoever is available and leaving the service to work out the difference.
Multi-site care groups
Groups managing several registered locations, often with regional operations teams and central finance. Requests can be raised locally while booking activity, compliance evidence, timesheets and invoicing remain visible centrally, which reduces the administrative work created by separate arrangements at every site.
Home care and domiciliary care companies
Temporary staffing for visiting care rounds, companionship, one-to-one care, waking nights and extended support. We agree visit times, travel between calls, transport requirements, continuity preferences and role-specific skills with your branch before a worker is allocated. Your organisation remains responsible for care planning, local induction and supervision.
Independent and stand-alone care providers
Single-site care and nursing homes can access the same coordination, compliance support and digital booking process as larger groups. We discuss the routines, team structure and recurring cover your service needs, with a direct contact for bookings, changes, timesheets and invoices.
Supported living and community services
Services supporting adults with learning disabilities, autism, mental-health needs or physical disabilities, where consistency of worker matters as much as availability. Care Circle records preferences, communication needs and previously successful placements so returning workers can be requested where possible.
Complex and clinical care packages
Nurse-led and high-dependency packages where delegated tasks, equipment familiarity and recorded competency determine who can safely work a shift. Requests are reviewed against the written competencies before allocation, and Care Circle will decline rather than fill a shift without appropriate evidence.
NHS and commissioned services
Public-sector and commissioned arrangements with defined compliance, reporting and invoicing expectations. Care Circle supplies directly where a provider contracts with us, and can also work within neutral-vendor and managed-service arrangements where a provider uses one.
Catering, domestic and support functions
Kitchens, housekeeping and ancillary teams that are essential to daily service delivery and regulatory standards. Cover is considered against food-safety qualifications, dietary and allergen requirements, and the service's current cleaning and infection-prevention schedules.
Workforce categories
The roles Care Circle supplies, and how each is considered
Care Circle does not treat roles as interchangeable job titles. Each category below carries different responsibilities, different evidence requirements and different matching considerations, and no worker is presented as holding a competency that has not been recorded.
Registered Nurses
Considered against the clinical responsibilities of the shift, current NMC registration, recent relevant experience and any service-specific competencies stated in the request. Where nursing responsibility for a unit is expected, that expectation is confirmed in advance rather than assumed on arrival.
Senior Carers and Team Leaders
Experienced staff who may take on medicines administration, allocation, handover or shift-coordination duties where their training is recorded and the provider authorises the responsibility within its own supervision structure.
Healthcare Assistants
Direct care cover for personal care, mobility and transfers, mealtimes, continence support, observation and recording, matched to the setting, dependency levels and duties described in the request.
Support Workers
Person-centred cover for supported living, learning-disability, autism and community services, where communication style, routine and consistency are as important as task completion.
Complex-care workers
Staff considered for higher-dependency packages only where specific delegated tasks have been recorded, competency assessed and the provider's clinical lead is satisfied with the arrangement.
Chefs and Kitchen Assistants
Catering cover considered against food-safety qualifications and the service's dietary, texture-modified and allergen requirements, working to existing menus and kitchen procedures.
Domestic and housekeeping staff
Cleaning and housekeeping cover working to the service's current infection-prevention and cleaning schedules, supporting both resident experience and regulatory standards.
Direct staffing. Connected oversight.
Work directly with the people
behind your staffing.
One Care Circle relationship for workforce access, compliance support, digital timesheets and centralised invoicing.
For providers choosing a direct supply arrangement, a separate neutral vendor or intermediary is not required to use our workforce and portal. Your managers speak to the team coordinating the staff, and your finance team has a clear account contact.
We agree the supply route around your procurement requirements and existing contracts.
Your organisation
Site managers
Regional operations
Central finance
Care CircleYour direct staffing partner
Registered workforce
Compliance team
24/7 coordination
Account support
Clear communication, from service level to head office.
Before we work together
Your questions,
answered clearly.
Start with the essentials. We can then walk through your locations, staffing priorities and account requirements in a tailored demonstration.
Talk through your requirementsCan we book directly without a neutral vendor?
Yes. Where your organisation is free to appoint Care Circle directly, we can agree a direct supply arrangement covering bookings, compliance information, timesheets and billing. You do not need to appoint a separate neutral vendor to access our workforce and portal. If an existing procurement framework applies, we discuss the permitted route with your team before supply begins.
What does 4,000+ registered staff mean for our service?
Care Circle has more than 4,000 registered staff across England and Scotland. Each request is matched to the location, role, availability, current checks and recorded competencies. The registered workforce figure describes our overall network; the team confirms suitable availability for your particular shift or ongoing requirement.
Do you supply temporary staff to home care companies?
Yes. Home care and domiciliary care companies can discuss temporary cover for visiting rounds, companionship, one-to-one support, waking nights and longer care blocks. We confirm the actual visits or shift, travel arrangements, required skills and continuity preferences before allocation. Your organisation retains its care planning, local induction and supervision responsibilities. Availability and the agreed supply terms are confirmed for each request.
Can head office manage several homes or home care branches through one arrangement?
Yes. We can organise homes and home care branches under a group relationship, agree who can request and approve at each site, and establish the visibility regional operations and central finance need. During onboarding we confirm site references, contact routes, billing structure and the reports available to your account.
How does ongoing compliance monitoring help our managers?
Our team maintains worker records and follows up on time-sensitive documents, professional registration and training. Authorised users can review the evidence made available to them and ask for further assurance before a placement. Your service continues to manage its local induction, supervision and any required competency sign-off.
How are timesheet or invoice queries resolved?
Hours and breaks are confirmed against the booking by an authorised approver. If a discrepancy is identified, the site and Care Circle review it against the shift record before the account is reconciled. Group invoicing and site-level detail are agreed with your finance team, giving queries a clear reference and a named route for resolution.
Connected workforce assurance
Confidence in the people.
Clarity in the checks.
Good staffing brings recruitment, verification, learning and care expertise together. We connect each step so your team can understand how workers are prepared, matched and supported.
Discuss your compliance requirementsFrom first conversation to ongoing reviewExplore each stage
02 / Documents & registration
Check the evidence. Understand the scope.
Identity and right-to-work checks follow the appropriate official route. Our team reviews supporting documents, relevant background-check evidence and professional registration where the role requires it, including conditions or restrictions that may affect a placement.
- Right-to-work evidence, restrictions and review dates
- Document consistency, relevant qualifications and background checks
- NMC or HCPC register checks for applicable professional roles
Recorded evidence and a clear review route when information needs clarification.
Care Circle · Workforce assuranceExample record
Evidence reviewed against the role.
Verification overview
Identity evidence
ReviewedPerson and document details checked
Right to work
On fileOfficial check route and outcome recorded
Professional registration
CheckedRelevant register, status and restrictions
Time-limited evidence
Follow-upNext review date assigned
A document upload starts the review; it does not, by itself, verify a worker.
Newmarket training centrePractical preparation at our head office
A culture of continuous learning
Knowledge online.
Confidence in practice.
Our learning approach connects e-learning with in-house training, staff induction and reflection on real care experiences. At Newmarket, a nursing bed, Oxford full-body hoist, wheelchairs and training equipment help staff prepare for the practical demands of care.
E-learning & refreshers
Role-relevant learning, completion records and renewal needs.
In-house practical training
Moving and handling, first aid and hands-on preparation.
Induction & local readiness
Care Circle expectations and the receiving service’s procedures.
Iris · AI-assisted developmentIntelligent assistance.
Intelligent assistance.
Accountable decisions.
We are developing Iris-assisted workflows to organise document information, highlight gaps or inconsistencies and bring upcoming reviews into focus. The aim is to give our team more time for meaningful verification and support.
AI prompts support professional review. Identity, right-to-work, registration and placement decisions remain subject to the appropriate checks and authorised human judgement.
Discuss our technology approachDocument
information
information
IrisReview assistance
Professional
verification
verification
Example review promptFor human review
A renewal date needs clarification. Compare the document with the official check record before confirming the evidence.
Review sourceRecord decision
Development concept · no automated approval or live regulator connection is shown.
Digital convenience, professional coordination
Request. Match. Confirm. Stay informed.
App-led staffing requests and clear allocation updates, connected to the people supporting your service.
Coordination and escalation
Contactable people, at the hours care actually happens
Cover is most often needed outside office hours, and an unanswered telephone at 21:00 is the difference between a managed shift and an incident. Care Circle operates 24/7 coordination so requests, changes and problems reach a person who can act on them.
Providers can contact the coordination team by telephone on 0333 006 2393, by email, and by WhatsApp for operational messages where that suits a manager's working pattern. Where a shift is at risk, or a concern is raised during a placement, it is escalated through the route agreed with your service and recorded so recurring issues are addressed rather than repeated.
Please keep WhatsApp non-clinical
WhatsApp is convenient for operational coordination such as shift times and availability. Do not use it to send resident or patient identifiable information, clinical details or documents. Confidential information should be shared through the secure route agreed with your service. In an emergency, call 999.
Who you are working with
Care Circle: experienced people behind the coordination
The name describes the intention. A circle of care means the person receiving support sits at the centre, with family, care professionals, clinical leadership, coordinators and health and social care partners connected around them. For a provider, the same idea applies to your service: the people covering your shifts should feel part of your team rather than strangers passing through.
Care Circle brings more than 15 years of adult-care and healthcare staffing experience to each relationship. Operational coordination is supported by clinical understanding, established compliance processes and people who recognise what a registered manager is dealing with when they call.
A connected circle of experienced professionals
Clinical insight, recruitment, compliance, coordination and account support work together around each provider relationship rather than operating as disconnected departments.
Registrations, quality and professional standards
Visible assurance for providers and commissioners
Regulation, certified quality management, recruitment standards and dementia awareness are presented with their correct status. Healthcare relationships are shown separately so commercial experience is never confused with regulatory approval.
Regulated
Care Quality Commission
Registered for Personal care and Treatment of disease, disorder or injury (TDDI)
Registered · Scotland
Care Inspectorate
Registered with Scotland’s care regulator, with services delivered within the registered scope.
Visit the Care Inspectorate (opens in a new tab)
Certified
ISO 9001 quality management
Independently certified quality system
Professional member
Recruitment & Employment Confederation
Professional recruitment membership
Awareness initiative
Dementia Friends
Dementia-awareness initiative
Healthcare relationships
Organisations represented in our service experience
These marks identify healthcare organisations connected with Care Circle's service experience. They are shown separately from our regulatory registrations, certifications and professional memberships and do not imply ownership or endorsement.
Let’s build your staffing arrangement
See what a connected staffing service could do for your organisation.
Tell us about your locations and the support you need. We can demonstrate the booking workflow, walk through compliance access and agree how timesheets and invoicing will work for your team. For an immediate shift requirement, use the staffing request or call our 24/7 team.
Next step
Let us understand your service before we talk about shifts
The most useful first conversation is about your locations, the roles you struggle to cover, how your compliance checks are carried out and how your finance team reconciles temporary spend. From there we can be honest about what Care Circle can support and what it cannot.
Services and cover are subject to worker availability, recorded competency, agreed commercial terms and the provider's own governance arrangements. Care Circle does not guarantee fulfilment of every request.